MDCovered's medical answering and telemessaging services are intended to give you substantial cost and time savings. They allow you to respond to your callers at all times without adding staff. With our medical answering services, you can "extend" your office, so your patients receive the service they deserve no matter when they call. Our operators are there to assist your callers during after-hours, weekends and holidays.
Our well trained staff is sensitive to the importance and medical nature of the incoming calls whether it is for scheduling an appointment, confirmation of an appointment, lab result protocol, prescription dispatch, or handling and dispatching a true emergency call to you.
Our carefully trained phone answering agents take information with the poise of your own personnel and deliver it directly to you, using a variety of available delivery options. They can take messages, page your on-call staff, patch calls in real time and interact with your clients to your tailored specifications.
We realize that your calls are vital to the success of your practice, and they are vital to us as well. MDCovered's operators treat your callers as if they were our own. Our goal is to make them feel as though they've reached your front office, providing a seamless and transparent telephone answering service solution.